Redesign of the self‑service kiosk
The iGUi self‑service kiosk showed the pool portfolio at trade shows, with a scroll that tired people out on a large screen. I remade the product as a platform that serves the customer in store and the business at the negotiating table.
- My role
- Product Designer
- Duration
- 1 month (redesign)
- Teams
- Design + Engineering
- Platform
- Touchscreen · Tablet · Web
Context
The iGUi kiosk is a digital self‑service showroom. It started small, to present the pool portfolio at business trade shows, and ended up serving brand, franchisees and customers.
It runs on large screens in stores and on tablets carried by salespeople in the field. Over 365 days, about 24 thousand real sessions went through it.
My role
I redesigned the kiosk end to end in one month and turned the project into my UX postgraduate thesis, a service design case study on the product itself. Since launch, it matures through small, continuous improvements.
- I did
- Research · information architecture · prototype · handoff
- I shared
- Engineering and leadership
The problem
Adding vertical scroll to the existing kiosk looked like the simple solution. But on large screens that navigation demanded wide, repetitive movements that tired the people using it.
And the portfolio would not stop growing. The old organisation could not keep up, and the interface still had to work under very different lighting and viewing distances.
Process
-
Discovery
I talked to the people who use it and cross‑checked against ergonomics guidelines (NN/g). The problem was not aesthetics, it was physical effort on a large screen.
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Architecture
I reorganised the home into horizontal carousels grouped by size, where new models come in without breaking clarity.
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Adaptation
Light and dark modes for bright stores and dark events; interface adapted for touchscreen, tablet and phone.
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Delivery
Prototype and journey specification.
Decisions
-
Horizontal carousels instead of scroll
Vertical scrolling on a large screen demanded wide movements. Carousels grouped by size distribute the content across the width and keep navigation in the comfortable touch zone.
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Actions at the base, the top purely visual
I reorganised the controls at the bottom, where touch is comfortable for someone standing. The top was left with information only, so the user is not forced to raise their arm. Touch targets of at least 1 cm².
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Two modes for two environments
Light mode for bright stores, dark for low‑light events. The same solution works at the point of sale and on the salesperson tablet in the field.
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A second axis: corporate
Out of the thesis came corporate mode, a high‑end presentation for leadership to use with property developers. It filters the catalogue by client and assembles the presentation by development. It sits behind a key: the store kiosk stays the store kiosk, and the same device serves the meeting room without confusing whoever walked in to look at a pool.
Results
2 taps
From attraction to model detail
Same path as the previous version, with twice the catalogue · 9 models became 18 without charging one extra tap
~45%
Of the network stores
In use, about 24 thousand real sessions a year · tested at events with more than 60 thousand visitors
1 → 3
Categories of finish
The old interface only supported 7.5×7.5 cm · the swatches are the most clicked point on the screen, 4,884 clicks across 1,700 impressions
What I took away
The network has already understood what the kiosk is for, and the challenge now is sustaining the infrastructure.
The same kiosk that presents the product in the store became an argument of brand authority at the negotiating table.
Next project
An interface for the archive of an AI assistant