Projects
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Warranty registration in the after‑sales cycle
The front door of the warranty in a franchise network. It started as the digitisation of a satisfaction form, until the end customer became the force that makes the network regularise sales that almost never closed. +85% in monthly response rate.
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Redesign of the self‑service kiosk
The brand platform at the point of sale, remade from the pool catalogue iGUi used to take to trade shows. Now in about 45% of the network’s stores, with twice the archive on the same two‑tap path.
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An interface for the archive of an AI assistant
The archive that feeds the AI assistant was a bucket with no screen. It became a product: the people who know the content now manage it without engineering, and in bulk.